FAQs
Frequently Asked Questions
What is Cool Runnings Organic Farm delivery process?’
Once order is placed online, after confirmation, it is pushed to the nearest store of your delivery address through an automated process. The order is picked and packed, checked for quality, physical condition, etc. by a dedicated team of trained staff and then sent for delivery at your door step. The order will be delivered in the chosen timeslot by you. Once the order leaves the store for delivery, a notification will be sent on your registered email address and mobile number. In case of any changes in the delivery schedule or ordered quantity, you will be notified well beforehand.
Can I place an order online and pick up my order from your store which is nearest to me?
Currently we do not offer this facility.
Can I cancel my order?
No return or cancellation is possible after accepting delivery. In case you would like to cancel the order for some reason, you can send us an e-mail on the 'Contact us' page with the following details: date of order, order number and reason for cancellation. Else you can inform our representative when he calls for the order confirmation for the delivery timing and date. We will cancel the order and process the refund.
Do I get an invoice for my order?
You will receive an Invoice on delivery of the products. You can also login to Your Account and view the invoice on your order in the My Orders section.
Are there any hidden charges I should know about?
No, the price listed on the product page is all you pay. There is no additional sales tax, and there are no other hidden charges. Our philosophy is simple: What you see is what you pay!